 |  |  Customer Service (Information / FAQ's)
Contact Information
If you have any of the following concerns:
- Order Status
- Order Change
- Order Cancellation
- Return request
- Any other order related question
- Product Information Request reference library
Contact our warehouse personnel directly via our online Contact Form Note that the aforementioned order inquiries are handled directly by the warehouse supervisor and you will receive faster service by contacting the warehouse directly via the online Contact Form. If you are contacting us concerning an existing order, please include the last 5 digits of your order number in your inquiry.
To contact us by telephone - 1-866-HEN-TOYS (1-866-436-8697)
Note, phone orders take additional time to process - the best way to get your order FAST is to place your order online.
Our physical address is:
Happy Hen Toys, Ltd.
4330 DiPaolo Center
Glenview, IL 60025
Fax: (847) 296-3690
Lower 48 United States Shipping
Regular ground shipping is FREE on orders over
$79 in the lower 48 United States.
Shipping and handling on orders less than $79 in the lower 48 United States is as follows:
Orders below $19.00 = $6.95
Orders between $19.01 and $29.99 = $7.95
Orders between $30.00 and $49.99 = $8.95
Orders between $50.00 and $78.99 = $9.75
Orders over $79 = FREE
Happy Hen Toys primarily uses UPS Ground service to ship your order but at times (at its sole discretion) does use the United States Postal Service. Shipping and handling charges are not refundable.
We ship fast. Orders typically ship the same or next business day. Express shipping (2-3 business days) is available for an extra charge (caluculated at the time of checkout). The day you place your order is not included in the 2-3 business day estimate.
Unfortunately, we do not control a package once it leaves our warehouse. Happy Hen Toys, Ltd. is NOT responsible for any delivery delays cased by the carrier / weather.
Alaska, Hawaii Shipping
Shipping to Alaska and Hawaii is available, but is NOT eligible for Free shipping, nor do the regular ground rates apply. Shipping to AK and HI is very expensive. The charges to ship your order will be displayed at the time of checkout.
No deliveries to US territories, APO, FPO, or international.
Accepted Payment Methods
Happy Hen Toys accepts VISA and MasterCard. Personal checks are also accepted, but your order will be held pending bank clearance. If you wish to pay by check please email us at
service@HappyHenToys.com for instructions.
![[We Accept Visa, Mastercard and Personal Checks]](http://lib.store.yahoo.net/lib/yhst-39766108732789/creditcards.gif)
PayPal
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account.
If you would like to pay for an order using PayPal, simply place the order online and choose "PayPal" as your payment option during checkout.
Sales Tax
Only orders with shipment to Illinois will have sales tax automatically added to their order.
Gift Wrapping
Gift wrapping is available for $5.50 per item. To the extent a gift wrapped item is returned, the gift wrapping charge is not refundable.
Incorrect Orders
In the highly unlikely event that you received the wrong merchandise, or you believe that your order is incomplete, please contact service@HappyHenToys.com and we will work with you to quickly fix the problem. Order errors mut be reported within 10 days of receipt of the order.
Returns
Returns are accepted within 30 days from the date of sale for items returned in new, unused, unopened, resalable condition in its original sealed package. Please send an email to
service@HappyHenToys.com to receive an authorization to return merchandise. Returned packages without a valid return authorization number will be refused.
Unfortunately however, freight charges are not refundable and you will be additionally responsible for any other shipping or return shipping charges that may apply. If you originally
qualified for free shipping and your return puts your order total below the free shipping amount, you will also be responsible for the original order shipping charge. Shipping charges on returned oversized items are also not refundable regardless of your remaining order value.In addition to any shipping charges that may apply, returns are subject to a 10% restocking fee to cover our initial costs for processing. No credit will be issued for any returns that have been opened. DVDs may not be returned after opened.
Packages returned for invalid addresses are considered returns and return policies apply.
Damaged Packages
If the package shows signs of external damage or if something is damaged inside the package, notify us at service@HappyHenToys.com within 5 days of receipt. We will notify UPS, and they
will pick up the damaged product from your address and return it to Happy Hen Toys. Upon receipt of the returned package from UPS, Happy Hen Toys will work with you to resolve the issue.
Please note that we use high quality shipping boxes that are rated to withstand weight limits greatly in excess of your order weight. Unless something drastic happens while in the possession of UPS, this shouldn’t happen.
Defective Items
In the RARE case that a factory sealed item is damaged, we will work with you to resolve the issue. The majority of the products sold on our site are warranted directly by their manufacturers. In many cases, the fastest way to resolve a product issue is to contact the manufacturer directly.
Cancelling / Changing an Order
Orders can be cancelled or change anytime PRIOR to shipping. Please email us at service@HappyHenToys.com or call us at 1-866-HEN-TOYS (1-
866-436-8697). If the order has already shipped, you may return your order by following the return / exchange instructions. You will be responsible for shipping and return shipping. We ship quickly, so contact us as soon as possible with any changes.
Website / Transaction Security
All online transactions at HappyHenToys.com are handled with industry-standard SSL encryption. This is the same security used by banks, financial institutions, and other retailers.
When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then it is unscrambled when it gets to Happy
Hen Toys, Ltd.
Our storefront, website and shopping cart functionality is provided by Yahoo Merchant Solutions. We specifically selected Yahoo Merchant Solutions due to our perception of their reliability and security relative to other shopping cart providers. Yahoo Merchant Solutions was not the cheapest shopping cart solution available, but we selected them as we believe that their security would be better than the smaller / cheaper providers that do not have the same level of resources devoted to security as Yahoo!
For more information about Internet Security, please visit our Security Policy Page.
Privacy Policy
For our complete Privacy Policy, please visit our Privacy Policy page.
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