Customer Service (Information / FAQ's)If you have any of the following concerns:
- Order Status
- Order Change
- Order Cancellation
- Return request
- Any other order related question
Note that the aforementioned order inquiries are handled directly by the warehouse supervisor and you will receive faster service by contacting the warehouse directly via the online Contact Form. If you are contacting us concerning an existing order, please include the last 6 digits of your order number (after the hyphen) in your inquiry.
To contact us by telephone - 1-317-800-5853
You will receive a faster response by sending us an email: service@HappyHenToys.com
Our physical address is:
Happy Hen Toys, Ltd.
5335 N. Tacoma Ave #22
Indianapolis, IN 46220
Lower 48 United States Shipping
Ground shipping is FREE on orders over $149 in the lower 48 United States.
Shipping rates will be changing 10/1/2022.
Both USPS and UPS are implementing package surcharges beginning 10/1/200 thru 1/22/2022.
Every package will thus be more expensive than normal to ship. Order before 10/10/2022 and beat the shipping increases. Shipping and handling on orders less than $149 in the lower 48 United States is as follows:
Orders $00.00 to $14.99 = $7.99
Orders $15.00 to $34.99 = $9.99
Orders $35.00 to $74.99 = $10.99
Orders $75.00 to $99.99 = $11.99
Orders $100.00 to $124.99 = $13.99
Orders $125.00 to $148.99 = $14.99
Orders $149 and up = FREE
Happy Hen Toys primarily uses USPS to ship your order but at times (at its sole discretion) does use UPS. Shipping and handling charges are not refundable.
We ship fast. Orders typically ship the same or next business day. Express shipping (2-3 business days) is available for an extra charge (calculated at the time of checkout). The day you place your order is not included in the 2-3 business day estimate.
Unfortunately, we do not control a package once it leaves our warehouse. Happy Hen Toys, Ltd. is NOT responsible for any delivery delays caused by the carrier / weather. In the event of a delayed or miss-delivered package, your sole remedy is to return the package for a refund in accordance with our return policies.
Alaska, Hawaii ShippingShipping to Alaska and Hawaii is available, but is NOT eligible for Free shipping, nor do the regular ground rates apply. Shipping to AK and HI is very expensive. The charges to ship your order will be displayed at the time of checkout. If you are not happy with the shipping charges - DO NOT place the order - there will be no adjustments to the shipping rates after the order has shipped.
Accepted Payment MethodsHappy Hen Toys accepts VISA, MasterCard, American Express, Discover Card, and PayPal. Personal checks and money orders are also accepted, but your order will be held pending bank clearance. If you wish to pay by check or money order please email us at service@HappyHenToys.com for instructions.
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account.
If you would like to pay for an order using PayPal, simply place the order online and choose "PayPal" as your payment option during checkout.
Sales TaxOnly orders with shipment to the following states will have sales tax automatically added to their order:
+ New Jersey
+ North Carolina
Canceling / Changing an OrderOrders can be canceled or changed anytime PRIOR to shipping. Please email us at service@HappyHenToys.com or call us at 317-800-5853. If the order has already shipped, you may return your order by following the return / exchange instructions. You will be responsible for shipping and return shipping. We ship quickly, (sometimes that same day) so contact us as soon as possible with any changes.
Gift WrappingDue to ongoing labor shortage - we no longer offer gift wrapping. This will enable us to focus on shipping as many orders as quickly as possible. Thanks for your understanding.
Incorrect OrdersIn the event that you received the wrong merchandise, or you believe that your order is incomplete, please contact service@HappyHenToys.com and we will work with you to quickly fix the problem. Order errors / discrepancies must be reported within 10 days of receipt of the order. Any issues will be resolved using ground shipping service. Happy Hen Toys reserves the right to correct any pricing errors.
ExchangesHappy Hen Toys does not accept exchange requests. These may be placed as a new order. Return procedures below must be followed for the unwanted items.
Returns (Domestic US)Returns are accepted within 30 days from the date of sale for items returned in new, UNused, UNopened, resalable condition in its original sealed package. Please send an email to service@HappyHenToys.com to receive an authorization to return merchandise. Returned packages without a valid return authorization number will be refused.
Unfortunately however, shipping and handling charges are not refundable and you will be additionally responsible for any other shipping or return shipping charges and fees that may apply. If you originally qualified for free shipping and your return puts your order total below the free shipping amount, you will also be responsible for the original order shipping charge within our shipping guidelines shown above. If your order originally qualified for free shipping, and your entire order is returned, you will be responsible for our entire original shipping cost. Shipping charges on returned oversized items are also not refundable regardless of your remaining order value.
Packages returned for invalid addresses are considered returns and return policies apply. Any return shipping charges / shipper fees will be deducted from the refund.
Any returns not meeting the above conditions or refused by the receiver will be subject to a 35% restocking fee in addition to any original / return shipping fees.
In the event of a delayed or mis-delivered package, your sole remedy is to return the package for a refund.
Damaged PackagesIf the package shows signs of external damage or if something is damaged inside the package, notify us at service@HappyHenToys.com within 5 days of receipt. You must retain ALL packaging including the original shipping carton. We will work with the courier service to resolve the issue.
Defective ItemsIn the case that a factory sealed item is damaged, we will work with you to resolve the issue. The majority of the products sold on our site are warranted directly by their manufacturers. In many cases, the fastest way to resolve a product issue is to contact the manufacturer directly. Any issues will be resolved using ground shipping service. For any defective item issues to be rectified, we must be notified within 3 days of receiving your items. Anything outside of 3 days cannot be guaranteed to have been received as defective.
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Happy Hen Toys Coupons
To make your life easier, Happy Hen Toys generally offers its lowest prices on a daily basis. No coupons are required to receive our low everyday prices.
Happy Hen Toys Discounts
Happy Hen Toys Promo Codes
We do offer coupons to customers who have subscribed to our email list. These coupons are only available to our email subscribers and generally only valid for a limited time. You must be a member of our email list to receive these coupon offers.
Remember, that with our FREE Ground shipping offer on orders > $149, you can save even more!
Join Our Mailing List - Get special offersIf you would like to receive emails with special offers, just sign up to get interesting news, promotions and updates delivered right to your inbox!.
Product InformationHappy Hen Toys works hard to provide accurate product information, however we do not warrant that product descriptions or other content on this site is error-free. Manufactures reserve the right to modify final products from pictures / descriptions. If a product offered by Happy Hen Toys is not as described, your sole remedy is to return it in unused condition.
INTERNATIONAL ORDERS (Includes APO / FPO / US Territories)Happy Hen Toys, Ltd. no longer ships outside the USA. Happy Hen Toys, Ltd no longer ships to APOs, FPOs, or US Territories. We apologize for any inconvenience. We will ship orders to the freight forwarder of your choice. Happy Hen Toys, Ltd. responsibility for the shipment would end once it reaches your freight forwarder.
Website / Transaction SecurityAll online transactions at HappyHenToys.com are handled with industry-standard SSL encryption. This is the same security used by banks, financial institutions, and other retailers. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then it is unscrambled when it gets to Happy Hen Toys, Ltd.
Our storefront, website and shopping cart functionality is provided by Yahoo Merchant Solutions. We specifically selected Yahoo Merchant Solutions due to our perception of their reliability and security relative to other shopping cart providers. Yahoo Merchant Solutions was not the cheapest shopping cart solution available, but we selected them as we believe that their security would be better than the smaller / cheaper providers that do not have the same level of resources devoted to security as Yahoo!
When you make a purchase on the Website, you will be using a third party payment processor, PayPal, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by PayPal. The following payment method(s) are accepted: American Express, check, Discover, MasterCard, Visa, and PayPal. You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.
For more information about Internet Security, please visit our Security Policy Page.