Free Regular Ground Shipping on orders over $149 in the lower 48 States

Supply Chain Issues / Quantity Limits

Currently, several suppliers are experiencing severe supply chain issues limiting the quantities we are projected to receive through the end of the year. Some out of stock items already will not be returning in 2022. The supply situation is as bad as we have seen it in 18 years.

In order to best serve ALL our customers, if you order any specific item in a quantity > 3 units we will review your order against our quantity in stock to determine availability. If your order needs to be adjusted, we will contact you via email. NOTE your order can contain any number of different items, but if (for example) you order 10 of any one item, your order will be reviewed.

We apologize for any inconvenience, but we feel it is best for all to distribute the limit stock items equally as opposed to having them all taken buy one buyer.

Customer Service (Information / FAQ's)

If you have any of the following concerns:
  • Order Status
  • Order Change
  • Order Cancellation
  • Return request
  • Any other order related question
Contact our warehouse personnel directly via our online Contact Form

Note that the aforementioned order inquiries are handled directly by the warehouse supervisor and you will receive faster service by contacting the warehouse directly via the online Contact Form. If you are contacting us concerning an existing order, please include the last 6 digits of your order number (after the hyphen) in your inquiry.

To contact us by telephone - 1-317-800-5853

You will receive a faster response by sending us an email.

Note, phone orders are processed with the exact same online store and payment processor used if you placed the order yourself, it is no more or less secure AND will take additional time to process - the best way to get your order FAST is to place your order online.

Our physical address is:

Happy Hen Toys, Ltd.
5335 N. Tacoma Ave #22
Indianapolis, IN 46220

Lower 48 United States Shipping

Ground shipping is FREE on orders over $149 in the lower 48 United States.

We had not increased even our base shipping for several years (we absorbed the ever increasing costs). Both USPS and UPS are implementing package surcharges in the latter part of 2020. Every package will thus be more expensive than normal to ship. Shipping and handling on orders less than $149 in the lower 48 United States is as follows:

Orders $00.00 to $14.99 = $7.99
Orders $15.00 to $34.99 = $9.99
Orders $35.00 to $74.99 = $10.99
Orders $75.00 to $99.99 = $11.99
Orders $100.00 to $124.99 = $13.99
Orders $125.00 to $148.99 = $14.99
Orders $149 and up = FREE

Happy Hen Toys primarily uses USPS to ship your order but at times (at its sole discretion) does use UPS. Shipping and handling charges are not refundable.

We ship fast. Orders typically ship the same or next business day. Express shipping (2-3 business days) is available for an extra charge (calculated at the time of checkout). The day you place your order is not included in the 2-3 business day estimate.

Unfortunately, we do not control a package once it leaves our warehouse. Happy Hen Toys, Ltd. is NOT responsible for any delivery delays caused by the carrier / weather. In the event of a delayed or miss-delivered package, your sole remedy is to return the package for a refund in accordance with our return policies.

Alaska, Hawaii Shipping

Shipping to Alaska and Hawaii is available, but is NOT eligible for Free shipping, nor do the regular ground rates apply. Shipping to AK and HI is very expensive. The charges to ship your order will be displayed at the time of checkout. If you are not happy with the shipping charges - DO NOT place the order - there will be no adjustments to the shipping rates after the order has shipped.

Accepted Payment Methods

Happy Hen Toys accepts VISA, MasterCard, American Express, Discover Card, and PayPal. Personal checks and money orders are also accepted, but your order will be held pending bank clearance. If you wish to pay by check or money order please email us at for instructions.

[We Accept Visa, Mastercard, American Express, Discover and Personal Checks]

We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account.

If you would like to pay for an order using PayPal, simply place the order online and choose "PayPal" as your payment option during checkout.

We Also Accept PayPal

Sales Tax

Only orders with shipment to the following states will have sales tax automatically added to their order:
+ Georgia
+ Indiana
+ Illinois
+ Iowa
+ Kentucky
+ Maryland
+ Michigan
+ Minnesota
+ New Jersey
+ North Carolina
+ Ohio
+ Utah
+ Wisconsin

Canceling / Changing an Order

Orders can be canceled or changed anytime PRIOR to shipping. Please email us at or call us at 317-800-5853. If the order has already shipped, you may return your order by following the return / exchange instructions. You will be responsible for shipping and return shipping. We ship quickly, (sometimes that same day) so contact us as soon as possible with any changes.

Gift Wrapping

Due to ongoing labor shortage - we no longer offer gift wrapping. This will enable us to focus on shipping as many orders as quickly as possible. Thanks for your understanding.

Incorrect Orders

In the highly unlikely event that you received the wrong merchandise, or you believe that your order is incomplete, please contact and we will work with you to quickly fix the problem. Order errors / discrepancies must be reported within 10 days of receipt of the order. Any issues will be resolved using ground shipping service. Happy Hen Toys reserves the right to correct any pricing errors.


Happy Hen Toys does not accept exchange requests. These may be placed as a new order. Return procedures below must be followed for the unwanted items.

Returns (Domestic US)

Returns are accepted within 30 days from the date of sale for items returned in new, UNused, UNopened, resalable condition in its original sealed package. Please send an email to to receive an authorization to return merchandise. Returned packages without a valid return authorization number will be refused.

Unfortunately however, shipping and handling charges are not refundable and you will be additionally responsible for any other shipping or return shipping charges and fees that may apply. If you originally qualified for free shipping and your return puts your order total below the free shipping amount, you will also be responsible for the original order shipping charge within our shipping guidelines shown above. If your order originally qualified for free shipping, and your entire order is returned, you will be responsible for our entire original shipping cost. Shipping charges on returned oversized items are also not refundable regardless of your remaining order value.

No credit will be issued for any returns that have been opened. DVDs may not be returned after opened.

Packages returned for invalid addresses are considered returns and return policies apply. Any return shipping charges / shipper fees will be deducted from the refund.

Any returns not meeting the above conditions or refused by the receiver will be subject to a 35% restocking fee in addition to any original / return shipping fees.

In the event of a delayed or mis-delivered package, your sole remedy is to return the package for a refund.

Damaged Packages

If the package shows signs of external damage or if something is damaged inside the package, notify us at within 5 days of receipt. You must retain ALL packaging including the original shipping carton. We will work with the shipper to resolve the issue.

Please note that we use high quality shipping boxes that are rated to withstand weight limits greatly in excess of your order weight. Unless something drastic happens while in the possession of UPS, this shouldn't happen.

Defective Items

In the RARE case that a factory sealed item is damaged, we will work with you to resolve the issue. The majority of the products sold on our site are warranted directly by their manufacturers. In many cases, the fastest way to resolve a product issue is to contact the manufacturer directly. Any issues will be resolved using ground shipping service. For any defective item issues to be rectified, we must be notified within 3 days of receiving your items. Anything outside of 3 days cannot be guaranteed to have been received as defective.

Join Our Mailing List

If you would like to recieve emails with special offers, join our mailing list by contacting us via our online Contact Form.

Happy Hen Toys Coupons
Happy Hen Toys Discounts
Happy Hen Toys Promo Codes

To make your life easier, Happy Hen Toys generally offers its lowest prices on a daily basis. No coupons are required to recieive our low everyday prices.

Occasionally, we do offer coupons to customers who have subscribed to our email list. These coupons are only available to our email subscribers and generally only valid for a limited time. You must me a meber of our email list to receive these coupon offer.

Remember, that with our FREE Ground shipping offer on orders > $149, you can save even more!

Product Information

Happy Hen Toys works hard to provide accurate product information, however we do not warrant that product descriptions or other content on this site is error-free. Manufactures reserve the right to modify final products from pictures / descriptions. If a product offered by Happy Hen Toys is not as described, your sole remedy is to return it in unused condition.

INTERNATIONAL ORDERS (Includes APO / FPO / US Territories)

Happy Hen Toys, Ltd. no longer ships outside the USA. Happy Hen Toys, Ltd no longer ships to APOs, FPOs, or US Territories. We apologize for any inconvenience. We will ship orders to the freight forwarder of your choice. Happy Hen Toys, Ltd. responsibility for the shipment would end once it reaches your freight forwarder.

Website / Transaction Security

All online transactions at are handled with industry-standard SSL encryption. This is the same security used by banks, financial institutions, and other retailers. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then it is unscrambled when it gets to Happy Hen Toys, Ltd.

Our storefront, website and shopping cart functionality is provided by Yahoo Merchant Solutions. We specifically selected Yahoo Merchant Solutions due to our perception of their reliability and security relative to other shopping cart providers. Yahoo Merchant Solutions was not the cheapest shopping cart solution available, but we selected them as we believe that their security would be better than the smaller / cheaper providers that do not have the same level of resources devoted to security as Yahoo!

When you make a purchase on the Website, you will be using a third party payment processor, PayPal, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by PayPal. The following payment method(s) are accepted: American Express, check, Discover, MasterCard, Visa, and PayPal. You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

For more information about Internet Security, please visit our Security Policy Page.


The receipt of an order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Happy Hen Toys, Ltd. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. By using this site you acknowledged and accepted the risk of late carrier delivery. We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will not provide you with any notice prior to cancelling your purchase. We will issue you a refund of the full purchase price that you paid if we cancel your purchase.


Regular price refers to Happy Hen Toys, Ltd. regular price and may or may not be the same as the manufacturer's suggested retail price.

Privacy Policy

For our complete Privacy Policy, please visit our Privacy Policy page.
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