Customer Service (Information / FAQ's)If you have any of the following concerns:
- Order Status
- Order Change
- Order Cancellation
- Return request
- Any other order related question
Note that the aforementioned order inquiries are handled directly by the warehouse supervisor and you will receive faster service by contacting the warehouse directly via the online Contact Form. If you are contacting us concerning an existing order, please include the last 6 digits of your order number (after the hyphen) in your inquiry.
To contact us by telephone - 1-317-800-5853
You will receive a faster response by sending us an email.
Note, phone orders take additional time to process - the best way to get your order FAST is to place your order online.
Our physical address is:
Happy Hen Toys, Ltd.
5335 N. Tacoma Ave #22
Indianapolis, IN 46220
Lower 48 United States Shipping
Ground shipping is FREE on orders over $99 in the lower 48 United States.
Shipping and handling on orders less than $99 in the lower 48 United States is as follows:
Orders $00.00 to $14.99 = $7.49
Orders $15.00 to $34.99 = $8.75
Orders $35.00 to $74.99 = $9.75
Orders $75.00 to $98.99 = $10.75
Orders over $99 = FREE
Happy Hen Toys primarily uses UPS Ground service to ship your order but at times (at its sole discretion) does use the United States Postal Service. Shipping and handling charges are not refundable.
We ship fast. Orders typically ship the same or next business day. Express shipping (2-3 business days) is available for an extra charge (calculated at the time of checkout). The day you place your order is not included in the 2-3 business day estimate.
Unfortunately, we do not control a package once it leaves our warehouse. Happy Hen Toys, Ltd. is NOT responsible for any delivery delays caused by the carrier / weather. In the event of a delayed or miss-delivered package, your sole remedy is to return the package for a refund in accordance with our return policies.
Alaska, Hawaii ShippingShipping to Alaska and Hawaii is available, but is NOT eligible for Free shipping, nor do the regular ground rates apply. Shipping to AK and HI is very expensive. The charges to ship your order will be displayed at the time of checkout. If you are not happy with the shipping charges - DO NOT place the order - there will be no adjustments to the shipping rates after the order has shipped.
INTERNATIONAL ORDERS (Includes APO / FPO / US Territories)Happy Hen Toys, Ltd. ships WORLDWIDE. See "International Orders section below for more information.
Accepted Payment MethodsHappy Hen Toys accepts VISA, MasterCard, American Express, Discover Card, and PayPal. Personal checks are also accepted, but your order will be held pending bank clearance. If you wish to pay by check please email us at service@HappyHenToys.com for instructions.
We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account.
If you would like to pay for an order using PayPal, simply place the order online and choose "PayPal" as your payment option during checkout.
Sales TaxOnly orders with shipment to the following states will have sales tax automatically added to their order:
+ New Jersey
+ North Carolina
Canceling / Changing an OrderOrders can be canceled or changed anytime PRIOR to shipping. Please email us at service@HappyHenToys.com or call us at 1-866-HEN-TOYS (1- 866-436-8697). If the order has already shipped, you may return your order by following the return / exchange instructions. You will be responsible for shipping and return shipping. We ship quickly, so contact us as soon as possible with any changes.
Gift WrappingGift wrapping is available for $10.00 per item. To the extent a gift wrapped item is returned, the gift wrapping charge is not refundable. Gift wrapping cannot be cancelled after the order has been submitted / wrapped.
Incorrect OrdersIn the highly unlikely event that you received the wrong merchandise, or you believe that your order is incomplete, please contact service@HappyHenToys.com and we will work with you to quickly fix the problem. Order errors / discrepancies must be reported within 10 days of receipt of the order. Any issues will be resolved using ground shipping service. Happy Hen Toys reserves the right to correct any pricing errors.
ExchangesHappy Hen Toys does not accept exchange requests. These may be placed as a new order. Return procedures below must be followed for the unwanted items.
Returns (Domestic US)Returns are accepted within 30 days from the date of sale for items returned in new, UNused, UNopened, resalable condition in its original sealed package. Please send an email to service@HappyHenToys.com to receive an authorization to return merchandise. Returned packages without a valid return authorization number will be refused.
Unfortunately however, shipping and handling charges are not refundable and you will be additionally responsible for any other shipping or return shipping charges and fees that may apply. If you originally qualified for free shipping and your return puts your order total below the free shipping amount, you will also be responsible for the original order shipping charge within our shipping guidelines shown above. If your order originally qualified for free shipping, and your entire order is returned, you will be responsible for our entire original shipping cost. Shipping charges on returned oversized items are also not refundable regardless of your remaining order value.
No credit will be issued for any returns that have been opened. DVDs may not be returned after opened.
Packages returned for invalid addresses are considered returns and return policies apply. Any return shipping charges / shipper fees will be deducted from the refund.
Any returns not meeting the above conditions or refused by the receiver will be subject to a 35% restocking fee in addition to any original / return shipping fees.
In the event of a delayed or mis-delivered package, your sole remedy is to return the package for a refund.
Damaged PackagesIf the package shows signs of external damage or if something is damaged inside the package, notify us at service@HappyHenToys.com within 5 days of receipt. You must retain ALL packaging including the original shipping carton. We will work with the shipper to resolve the issue.
Please note that we use high quality shipping boxes that are rated to withstand weight limits greatly in excess of your order weight. Unless something drastic happens while in the possession of UPS, this shouldn't happen.
Defective ItemsIn the RARE case that a factory sealed item is damaged, we will work with you to resolve the issue. The majority of the products sold on our site are warranted directly by their manufacturers. In many cases, the fastest way to resolve a product issue is to contact the manufacturer directly. Any issues will be resolved using ground shipping service. For any defective item issues to be rectified, we must be notified within 3 days of receiving your items. Anything outside of 3 days cannot be guaranteed to have been received as defective.
Join Our Mailing ListIf you would like to recieve emails with special offers, join our mailing list by contacting us via our online Contact Form.
Happy Hen Toys Coupons
To make your life easier, Happy Hen Toys generally offers its lowest prices on a daily basis. No coupons are required to recieive our low everyday prices.
Happy Hen Toys Discounts
Happy Hen Toys Promo Codes
Occasionally, we do offer coupons to customers who have subscribed to our email list. These coupons are only available to our email subscribers and generally only valid for a limited time. You must me a meber of our email list to receive these coupon offer.
Remember, that with our FREE Ground shipping offer on orders > $99, you can save even more!
Product InformationHappy Hen Toys works hard to provide accurate product information, however we do not warrant that product descriptions or other content on this site is error-free. Manufactures reserve the right to modify final products from pictures / descriptions. If a product offered by Happy Hen Toys is not as described, your sole remedy is to return it in unused condition.
INTERNATIONAL ORDERS (Includes APO / FPO / US Territories)Happy Hen Toys, Ltd. has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. To place an International order, simply put the items you wish to purchase in the Happy Hen Toys Shopping Cart and choose the "International Checkout" option from the Shopping Cart (below the PayPal button). The items in your Shopping Cart will be transferred to International Checkout for processing. You may pay International Checkout by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at
APO / FPO BOXES AND US TERRITORIES (Puerto Rico, Virgin, Islands, etc.)Happy Hen Toys, Ltd. does NOT ship directly to these locations, but you can have orders shipped to these locations by completing the international checkout process thru our partner International Checkout.
WHICH COUNTRIES DO YOU SHIP TO? International shipping is currently available WORLDWIDE from Happy Hen Toys, Ltd. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER? To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER? All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
International Returns (Includes FPO / APO / US Territories)Returns are accepted within 30 days from the date of sale for items returned in new, UNused, UNopened, resalable condition in its original sealed package. Please send an email to service@HappyHenToys.com to receive an authorization to return merchandise. Returned packages without a valid return authorization number will be refused.
Shipping, handling and "duty" charges are NOT refundable and you will be additionally responsible for any other shipping or return shipping charges and fees that may apply. Return shipping and US import fees are your responsibility.
In addition to any shipping charges that may apply, returns are subject to a 10% restocking fee to cover our initial costs for processing. No credit will be issued for any returns that have been opened. DVDs may not be returned after opened.
Happy Hen Toys, Ltd. Ships only NEW, UNUSED products in the manufacture's original packaging. In the rare case of a defective item, international customers will need to return the item at their expense AND pay the shipping costs / duties for shipping a replacement unit.
Monthly Subscription Boxes:Join our monthly subscription box service to receive a great gift box of items every month. Cancel at any time.
How it works:
1) Add the monthly subscription box to your order. You can order just the subscription box, or you can include it on a larger order.
2) Monthly shipping of the subscription box is included in the monthly price.
3) If the subscription box is added to a larger order, the subscription box does not count towards free shipping (as the subscription box ships separately each month)
4) You must pay for your subscription box order with a credit card (for repeat billing)
5) After your first month, your credit card will be charged on the first business day of the month. The subscription box will ship shortly after.
6) If you place your initial subscription box order before the 19th of the current month, we will send you that current months subscription box. You will receive your second box shortly after the first of the following month. If you place your initial subscription box order after the 19th of the current month, the following months box will be your first subscription box.
7) You can cancel or suspend / restart your subscription at any time. Email us at service@HappyHenToys.com to suspend, restart, or cancel your monthly subscription.
8) Sales tax (if applicable to your state) is extra.
Website / Transaction SecurityAll online transactions at HappyHenToys.com are handled with industry-standard SSL encryption. This is the same security used by banks, financial institutions, and other retailers. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then it is unscrambled when it gets to Happy Hen Toys, Ltd.
Our storefront, website and shopping cart functionality is provided by Yahoo Merchant Solutions. We specifically selected Yahoo Merchant Solutions due to our perception of their reliability and security relative to other shopping cart providers. Yahoo Merchant Solutions was not the cheapest shopping cart solution available, but we selected them as we believe that their security would be better than the smaller / cheaper providers that do not have the same level of resources devoted to security as Yahoo!
For more information about Internet Security, please visit our Security Policy Page.